Member Assistance Program (MAP)

Provided by CARELON BEHAVIORAL HEALTH (CBH)

The Member Assistance Program is available to all Active and Non-Medicare Primary Retired Participants enrolled in the Operating Engineers PPO Plan and their household members (not restricted only to eligible dependents). The MAP is a free, confidential, professional consultation and referral program. This program is designed to help you and your household members address and resolve personal problems that may be interfering with work or home life. There are no costs to you for these services and counseling is provided for up to eight sessions per issue/incident per eligible person, per year.

The Health & Welfare Fund has contracted with CBH to provide these professional services for you 24 hours a day, 7 days a week, 365 days a year. Information, guidance, or assistance can be obtained by calling: (866) 250-1555. These no-cost counseling sessions are only available through CBH.

When you call the Member Assistance Program, a trained intake specialist will assist you with obtaining services. They will provide you with names and telephone numbers for providers best suited to meet your needs. You must call the provider to set up an appointment and then call CBH back to obtain an authorization. Up to eight (8) counseling sessions authorized by CBH are provided for each situation for which you seek assistance. These sessions may include:

• Short-term counseling by a qualified specialist
• Face-to-face, telephonic or web video assessments
• Crisis intervention
• Community resources and affiliations referrals
• Family mediation services

Confidentiality

Your concerns are your own private business. Any personal information you may share with a MAP counselor is strictly confidential, and all member assistance communications are in accordance with legal requirements for confidentiality.

What Problems Can The MAP Help With?

Just about anything. The MAP program particularly focuses on the following problems:

• Marriage, family and relationship issues
• Stress and anxiety
• Depression
• Grief and loss
• Anger Management
• Domestic Violence
• Alcohol and drug dependency
• Other emotional health issues

Access MAP services online through Talkspace

Members have access to convenient MAP services through Talkspace as part of your benefits with Carelon Behavioral Health.
Click here for more details.

Revised 07/2024